Privacy Policy

At BoxTales (“we”, “us”, or “our”), we take your privacy extremely seriously. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data. BoxTales is operated from India and this policy complies with the Digital Personal Data Protection Act, 2023 (DPDPA) and applicable Indian laws.

Our Privacy-First Commitment

Information We Collect

1. Order and Account Information

When you place a pre-order or create an account, we collect:

• Full name
• Email address
• Shipping address
• Phone number (for delivery coordination)
• Payment information (processed securely by our payment gateway; we do not store card details)

2. Cultural Archive App Data

When you use the Cultural Archive App, we may collect:

• Audio recordings you voluntarily create and upload
• Story metadata (title, language, region tags) you provide
• App usage analytics (anonymised) to improve the experience

Audio recordings in your Family Vault are private by default and only shared with users you explicitly authorise. Recordings submitted to the Community Library are reviewed and made available publicly under the terms you agree to at submission.

3. Device Data

BoxTales hardware devices do not transmit personal data. When connected to Wi-Fi for content syncing, the device communicates only with our servers to download new audio content. No usage data, listening habits, or personal information is transmitted from the device.

4. Website Data

Our website may use cookies and analytics tools (such as Google Analytics) to understand traffic patterns and improve user experience. This data is anonymised and does not identify individual users.

Children's Privacy

BoxTales is designed for use by children, and we take their privacy with the utmost seriousness:

• The BoxTales device collects no data from children
• The device has no microphone, camera, or screen
• Children do not create accounts or provide personal information
• The Cultural Archive App is intended for use by parents and adult family members only
• We do not knowingly collect personal data from anyone under the age of 18

How We Use Your Information

We use the information we collect solely for:

• Processing and fulfilling your orders
• Communicating order status and shipping updates
• Providing customer support
• Delivering content to your BoxTales device via the app
• Improving our products and services
• Sending product updates and announcements (with your consent)

We do not sell, rent, or share your personal information with third parties for marketing purposes.

Data Storage and Security

Your data is stored on secure servers with industry-standard encryption. Payment processing is handled by PCI-DSS compliant payment gateways. We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.

Your Rights

Under the Digital Personal Data Protection Act, 2023, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your personal data
• Withdraw consent for data processing
• Nominate a person to exercise your rights on your behalf
• Lodge a grievance with our Grievance Officer or the Data Protection Board of India

To exercise any of these rights, please contact us at hello@boxtales.in.

Third-Party Services

We may use third-party services for payment processing, email delivery, and analytics. These services have their own privacy policies and we recommend reviewing them. We only share the minimum data necessary for these services to function.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and, where possible, by email. The “Last updated” date at the top of this page indicates when the policy was last revised.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: